Hello my friend! So, you’re a new temporary associate are you? If you’re new to the multifamily housing industry-welcome! My name is Rommel Anacan and I have been affiliated with the property management industry since 2004. Throughout my multifamily career I’ve worked at both the community (on-site) and corporate levels. Today I work with companies […]
I read an article in the New York Times recently that said that 62 percent of professionals ate lunch at their desks. A Washington Post article said that fewer than 20 percent of workers regularly left the office for lunch. As a former manager I probably ate more at my desk than outside of the office […]
Studies have shown that 70% of employees are disengaged at work. If you’ve read my blogs or attended any of of my talks or seminars around the country you’ve probably heard me use this stat a lot, especially in my leadership sessions. When I mention this stat I use it to motivate managers and leaders […]
I do not like buying cars. And just a few minutes after I walked into a dealership many years ago to test drive a car, I was reminded why I hated it so much. The salespeople. Oh, the salespeople. Especially the salespeople that do not seem to know that it isn’t 1972 anymore. Many years […]
After working in some type of customer service profession for over 25 years and speaking and training thousands of people around the country on the subject for the past four years, I feel confident in saying this…. If you’re not really into helping people, or you know, “serving customers” then you need to “move on […]
My favorite soft drink is Coke Zero. It doesn’t have the bitterness of Diet Coke. To me it tastes very close to regular Coca-Cola without the calories. I now ask for it by name at restaurants-and am finding that many restaurants are offering it in addition to Diet Coke which makes me happy! Why am […]
When customers are complaining about something to you when the service is not what they expect; when they’ve been left in the dark about a request; when they’ve been treated poorly, you may find that they not only want to tell you about the problem, they want to fight with you about the problem. These […]
This week I thought I would focus on the vendors in the multifamily industry that make the jobs of the property management companies possible! When I was a community manager I relied on my landscaper, plumbers, snow plowers, construction crews etc. to ensure that we provided an amazing customer service experience to our residents. Vendors-if […]
In my previous post I wrote about how the little things really matter in customer service. If you haven’t read it, I invite you to do so. I want to expand on that thought today. I spoke recently with the leadership team from a property management company about “customer service” and resident retention. One of […]
I hate it when grocery store baggers mix raw meat with other items in a grocery bag! I do. I especially hate it when they place raw meats on foods that are generally eaten raw, or uncooked. All I can think of is leaking raw meat juice dripping on the baby carrots (unbeknownst to anyone) […]