Now that Christmas is over and the New Year is right around the corner (or here, depending on when you read this) you may be tempted to leave 2019 behind and immediately jump into 2020. Don’t!! Take this time RIGHT NOW to create a game plan of success for 2020. You’ve probably heard it said […]
My first apartment industry job was at a gorgeous luxury community in Newport Beach. We had a three-story amenity building with a huge clubhouse, demonstration kitchen and TV room, theater room, billiards room, and fitness center. Did I mention the three pools and the private beach? It felt like the kind of place where instead […]
As the famous Christmas song goes there really is, “No place like home for the holidays!” The Holiday season is a wonderful time to be in the multifamily industry. The spirit is festive and joyous. (Well, mostly.) Residents and vendors will be bringing in food and refreshments (and if you’re lucky they’ll bring stuff you […]
Everyday I walk into a store, a restaurant, a hotel, airline etc. and I encounter someone who obviously does not want to be there. And while the customer service consultant part of me gets irritated at those people, the truth is I do empathize with them as well. Dealing with customers is not easy because […]
For you children of the 80’s and 90’s you know the title of this post to be from the classic (well, depending on your version of classic) song “Ice, Ice Baby” from Vanilla Ice. If the hook of the song is stuck in your head now, like it is in mine, I’m sorry! So why […]
Friends, we want your experience with a temporary associate to be a positive one! The PM Staffing team is committed to doing all that we can to find an associate that is the right match for your community and for your specific needs. When you’re happy, we’re happy. Yet, there are also things that you […]
Whenever I see a low score on a shopper’s evaluation report my experience tells me to begin with “follow up.” The reason for this is that more often than not one of the major reasons for a low score is due to lack of follow up by the leasing professional. Ugh. Following up is one of […]
I was reading comments on a post recently on a group for multifamily housing professionals and the topic was on best practices to get positive social media reviews from residents. The basic issue that people are finding is that the people who leave negative reviews are often disgruntled residents who decide to “get back” at […]
Did you parents (or a teacher, coach, relative etc.) ever tell you, “You’re better than that!” after doing something that you shouldn’t have done? What were they telling you? Literally- your actions or words did not reflect who you really are! Isn’t why hearing, “You’re better than that!” hurt so much? Because you knew it […]
If you’re not used to it, taking off from John Wayne Airport in Orange County can be an interesting experience because of the unique protocol that pilots have to follow. Pilots use almost full throttle during take off; then when the airplane reaches about 1,000 feet the pilot pulls back on the throttle, which passengers […]