Have you heard the phrase “The Customer is Always Right”? Of course you have! We all have. Can I let you in on a secret … this phrase drives me crazy. The first reason why it drives me crazy is probably the more obvious one; sometimes customers are not right, but they use the belief […]
Can you believe that it’s already the middle of the year?? Let that sink in for a second. If you’re like me you may often be so busy trying to get your normal day to day things done that you may not take time to pause to see where you’ve been and where you’re going. […]
Have you heard of nitro brew iced coffee? Apparently it’s a “thing” right now, which has taken the coffee world by storm. What is nitro brew coffee? It’s basically a cold-brewed coffee, infused with nitrogen bubbles, and poured “on tap” like beer. I discovered nitro brew randomly on a day when I really wanted an […]
I remember hearing a story of a man who, after hearing his wife complain that she didn’t feel he loved her anymore, replied, “Honey, I said ‘I love you’ on our wedding day. If anything changes, I’ll let you know.” You know that relationships are not only built on the big occasions such as a […]
I know that I normally blog about customer service and selling on this blog, but leadership has been on my mind a lot recently. As I have worked with companies nationwide the more I am thoroughly convinced that everything rises and falls with leadership. Whether you’re a leader right now, or hope to be, I […]
I recently purchased a pair of dress boots and I love them! I don’t know if I love the shoes itself more, or the fact that I got a screaming deal on a high quality pair of shoes. The deal was so good for this brand that I actually was concerned that it was a […]
I’m writing this while sitting in seat 11D on an airline flight to Chicago. We just finished the beverage and snack service and the flight attendants have come through the cabin to pick up any service items we’d like to discard. As you can imagine this part of the in-flight service is NOT particularly sexy, […]
Hello my friend! So, you’re a new temporary associate are you? If you’re new to the multifamily housing industry-welcome! My name is Rommel Anacan and I have been affiliated with the property management industry since 2004. Throughout my multifamily career I’ve worked at both the community (on-site) and corporate levels. Today I work with companies […]
When I first started my leasing career I was not very good on the telephone. Allow me to clarify…I was very polite, helpful, and friendly, but I wasn’t as effective as I later learned I needed to be. So, when the conversation reached the part when I wanted to invite the prospect to make […]
We have started the process of “spring cleaning” in my home! There are several plastic bags filled with clothes, shoes and just plain stuff that we don’t need anymore, that are piling up in a closet waiting for us (me) to take it somewhere. Once I remove it from our house we’ll all feel better (especially […]