Friends, we want your experience with a temporary associate to be a positive one! The PM Staffing team is committed to doing all that we can to find an associate that is the right match for your community and for your specific needs. When you’re happy, we’re happy. Yet, there are also things that you […]
Can you believe that it’s already the middle of the year?? Let that sink in for a second. If you’re like me you may often be so busy trying to get your normal day to day things done that you may not take time to pause to see where you’ve been and where you’re going. […]
Hello my friend! So, you’re a new temporary associate are you? If you’re new to the multifamily housing industry-welcome! My name is Rommel Anacan and I have been affiliated with the property management industry since 2004. Throughout my multifamily career I’ve worked at both the community (on-site) and corporate levels. Today I work with companies […]
When I first started my leasing career I was not very good on the telephone. Allow me to clarify…I was very polite, helpful, and friendly, but I wasn’t as effective as I later learned I needed to be. So, when the conversation reached the part when I wanted to invite the prospect to make […]
I read an article in the New York Times recently that said that 62 percent of professionals ate lunch at their desks. A Washington Post article said that fewer than 20 percent of workers regularly left the office for lunch. As a former manager I probably ate more at my desk than outside of the office […]
Do you like dealing with salespeople? Most people don’t! This means that many of the people walking into your community to look for an apartment; or emailing, calling or texting you are already predisposed to NOT like you either. Sorry. Why don’t we like salespeople? Here are a few reasons: Customers don’t want to be […]
The “busy season” is upon the multifamily housing industry again, which means more move-outs, (hopefully) more move-ins and lots and lots of paperwork, administrative processes and procedures, and just more time spent on more stuff. Since you still have the same amount of time each day to do the more things you have to do, […]
Let’s face it-the average apartment tour is pretty boring isn’t it? It can feel far more transactional than relational-with the leasing associate asking “check-off box” questions designed to get information (which is good) but not often delivered with any kind of real energy and attempt to connect. I get it. After showing hundreds (maybe even […]
I recently delivered the first keynote address (The Psychology of Customer Service) at the FOCUS Conference 2018 in Los Angeles, which was presented by Satisfacts Research and Apartment Ratings. As I looked out at the audience I was amazed at how many familiar faces I saw, from all around the country! I had people I […]
Every time I drive on California’s infamous freeways, I am reminded that my life and well-being is often in the hands of the dude next to me who is shaving, the woman on the other side applying mascara, and the teenager behind me texting her “BFF”, sipping her very hot caramel frappuccino while steering her […]