Do you remember those infomercials for the Ronco Showtime Rotisserie Oven? Ron Popeil convinces millions of people that they needed to buy this even because it made all of your food delicious, nutritious, juicy, tender and healthier. The best part of the Showtime Rotisserie oven was that all you had to do was place the […]
Have you ever noticed that rental customers are often different than any other types of customers? I mean, doesn’t it sometimes seem as if some of your residents leave their intellect, perspective, fairness and sense of reality at the door to your office? In my years in the industry I believe that the reason that […]
Three seconds. That is the amount of time it takes for people you meet to draw their conclusions about you. After the initial meeting their experiences with you are often filtered through the prism of what they thought about you when you first met. If they think you are amazing-then everything you do after will reinforce […]
Have you ever noticed when eating at a restaurant that the waiter waits for you to order before serving your entree to you? Can you imagine if the waiter just dumped a bunch of food in front of you and expected you to eat (and pay for) whatever he brought to your table? You: “Um, excuse me…I’m […]
Prior to starting The Relationship Difference I worked in the multifamily housing industry for many years and as a community manager I utilized the services of temporary employees quite frequently. When things went well, the employees that came in to help were a lifesaver for me! When things went poorly, I was on the phone with […]