People do business with people they like. It seems obvious doesn’t it? Don’t you automatically gravitate towards people who you like? Don’t you just find yourself attracted to people that you perceive to be friendly and nice? Think about it…if you walked into a store and one associate smiled while the other had a snarky […]
As someone who has spent the vast majority of my career in a management or supervisory role, I think I am uniquely qualified to tell you what your boss really wants from you. “Why is this important”, you ask? After all you might be thinking, “My boss is a complete moron!” Meanwhile some of you […]
I was watching my favorite football team on TV a few weeks ago-and the third string quarterback was forced into the game due to injuries to the top two quarterbacks. Once I saw the third-string QB I assumed the game was lost as I figured this guy was third-string for a reason, right? To my […]
Have you ever heard the statement, “Customer service would be easy if it weren’t for those customers?” Sometimes that is just too true, isn’t it? After all we know that sometimes customers: Don’t read the fine print Don’t think the rules apply to them Cause the problem then get mad at you for the problem […]
In 2004, during a season of change in my life, I decided to leave my job in the mortgage industry and had a major decision to make. I had a job offer from a large retail company, offering me a management position. But, after working in retail for over a decade, I didn’t really want […]
Some of my favorite things to read online are the things people say when they’re commenting on stories! I am always amazed at how ugly, mean-spirited and downright awful some people can be when they communicate behind a wall of anonymity provided by the computer. Here are some comments I found on a few sites: […]
Three seconds. That is the amount of time it takes for people you meet to draw their conclusions about you. After the initial meeting their experiences with you are often filtered through the prism of what they thought about you when you first met. If they think you are amazing-then everything you do after will reinforce […]
Have you ever noticed when eating at a restaurant that the waiter waits for you to order before serving your entree to you? Can you imagine if the waiter just dumped a bunch of food in front of you and expected you to eat (and pay for) whatever he brought to your table? You: “Um, excuse me…I’m […]
Prior to starting The Relationship Difference I worked in the multifamily housing industry for many years and as a community manager I utilized the services of temporary employees quite frequently. When things went well, the employees that came in to help were a lifesaver for me! When things went poorly, I was on the phone with […]
Did you know that 8.5 million Americans don’t have jobs, according to CNBC? Here is a statistic that jumped out at me from the same CNBC article, some 40 percent of the people who don’t have jobs have stopped looking! What does this mean for you? If you’re looking for a job it’s not enough […]