Customer Service

November 1, 2016

Can’t We All Just Get Along??

Over the 11 years my wife and I have been married, I have gotten into many, many, “discussions” with her. Many of them were frustrating, confusing, infuriating and yet illuminating, all at the same time! I realized that I often approached those situations in our relationship in ways that I felt was respectful and thoughtful; however […]

communication, Customer Service, Success, Work Tips
December 10, 2015

Understanding the Mind of a Renter

Have you ever noticed that rental customers are often different than any other types of customers? I mean, doesn’t it sometimes seem as if some of your residents leave their intellect, perspective, fairness and sense of reality at the door to your office? In my years in the industry I believe that the reason that […]

Customer Service, Success, Success as a Temp
December 2, 2015

The Powerful Secret to Leasing More Apartments

People do business with people they like. It seems obvious doesn’t it? Don’t you automatically gravitate towards people who you like? Don’t you just find yourself attracted to people that you perceive to be friendly and nice? Think about it…if you walked into a store and one associate smiled while the other had a snarky […]

Customer Service, sales, Success
June 23, 2015

Customer Service Lessons: Megabucks Style

I believe most of us have played a slot machine in a casino. The front of the machine details what the machine will pay out depending on the amount of credits you play. Obviously, the more credits you play, the higher the payout if the machine wins. Let’s say that you decided to play a […]

Customer Service