Success

November 1, 2016

Can’t We All Just Get Along??

Over the 11 years my wife and I have been married, I have gotten into many, many, “discussions” with her. Many of them were frustrating, confusing, infuriating and yet illuminating, all at the same time! I realized that I often approached those situations in our relationship in ways that I felt was respectful and thoughtful; however […]

communication, Customer Service, Success, Work Tips
August 30, 2016

How Do You Order a Drink at Starbucks??

I was at Starbucks recently and I ordered a tall vanilla iced coffee with no milk. The reason I ordered that drink was that it was a hot day and a cold drink sounded good, and I saw the drink listed on the menu. The fact that the drink was on the menu told me […]

sales, Success
May 12, 2016

Phone Skills to Pay the Bills!

Do you remember the scene from the movie Ferris Bueller’s Day Off when the economics teacher (played by Ben Stein) bores his class to tears with his lecture on the finer points of the the Laffler Curve, “Voodoo Economics” and the Smoot-Hawley Tariff Act?  After listening to hundreds of phone calls over my career, I’ve […]

sales, Success, Success as a Temp
April 19, 2016

Selling is NOT One Size Fits All!

I do not like buying cars. And just a few minutes after I walked into a dealership many years ago to test drive a car, I was reminded why I hated it so much. The salespeople. Oh, the salespeople. Especially the salespeople that do not seem to know that it isn’t 1972 anymore. The last […]

sales, Success