Work Tips

November 27, 2019

Home for the Holidays

As the famous Christmas song goes there really is, “No place like home for the holidays!” The Holiday season is a wonderful time to be in the multifamily industry. The spirit is festive and joyous. (Well, mostly.) Residents and vendors will be bringing in food and refreshments (and if you’re lucky they’ll bring stuff you […]

Customer Service, Work Tips
August 24, 2019

Stay in Level Flight

If you’re not used to it, taking off from John Wayne Airport in Orange County can be an interesting experience because of the unique protocol that pilots have to follow. Pilots use almost full throttle during take off; then when the airplane reaches about 1,000 feet the pilot pulls back on the throttle, which passengers […]

Customer Service, sales, Success, Work Tips
March 12, 2019

It’s Office Spring Cleaning Time!

We have started the process of “spring cleaning” in my home! There are several plastic bags filled with clothes, shoes and just plain stuff that we don’t need anymore, that are piling up in a closet waiting for us (me) to take it somewhere. Once I remove it from our house we’ll all feel better (especially […]

Success, Work Tips
November 20, 2018

Make Every Day a Friday!

Studies have shown that 70% of employees are disengaged at work. If you’ve read my blogs or attended any of of my talks or seminars around the country you’ve probably heard me use this stat a lot, especially in my leadership sessions. When I mention this stat I use it to motivate managers and leaders […]

Customer Service, Success, Work Tips
May 30, 2018

Seven Keys to Effective Networking

Apartmentalize, the National Apartment Association Education Conference is in our backyard this year,  in San Diego from June 13-16, 2018. If you’re attending please look for me, I’ll be walking around (a lot!) and would love to connect with you and meet you in person. Second, I’d like to encourage you to attend an educational session […]

communication, Success, Work Tips