As the famous Christmas song goes there really is, “No place like home for the holidays!” The Holiday season is a wonderful time to be in the multifamily industry. The spirit is festive and joyous. (Well, mostly.) Residents and vendors will be bringing in food and refreshments (and if you’re lucky they’ll bring stuff you […]
For you children of the 80’s and 90’s you know the title of this post to be from the classic (well, depending on your version of classic) song “Ice, Ice Baby” from Vanilla Ice. If the hook of the song is stuck in your head now, like it is in mine, I’m sorry! So why […]
If you’re not used to it, taking off from John Wayne Airport in Orange County can be an interesting experience because of the unique protocol that pilots have to follow. Pilots use almost full throttle during take off; then when the airplane reaches about 1,000 feet the pilot pulls back on the throttle, which passengers […]
I remember hearing a story of a man who, after hearing his wife complain that she didn’t feel he loved her anymore, replied, “Honey, I said ‘I love you’ on our wedding day. If anything changes, I’ll let you know.” You know that relationships are not only built on the big occasions such as a […]
We have started the process of “spring cleaning” in my home! There are several plastic bags filled with clothes, shoes and just plain stuff that we don’t need anymore, that are piling up in a closet waiting for us (me) to take it somewhere. Once I remove it from our house we’ll all feel better (especially […]
Studies have shown that 70% of employees are disengaged at work. If you’ve read my blogs or attended any of of my talks or seminars around the country you’ve probably heard me use this stat a lot, especially in my leadership sessions. When I mention this stat I use it to motivate managers and leaders […]
Apartmentalize, the National Apartment Association Education Conference is in our backyard this year, in San Diego from June 13-16, 2018. If you’re attending please look for me, I’ll be walking around (a lot!) and would love to connect with you and meet you in person. Second, I’d like to encourage you to attend an educational session […]
I admit it…I let my emotions get to me at work one day. I was alone in the office all day, and quite frankly, I was “done!” Have you ever been there? When you cannot handle one more phone call, or request, or someone asking “When is Amazon getting here???” and on and on and […]
As you’ve read here before, my “go-to” airline is Southwest Airlines. I love the atmosphere, the energy, the mood and, yes, dare I say the “luv” (it’s one of their marketing taglines) that their crews show to passengers and amongst each other. After a long day of speaking and then heading to the airport, it’s […]
No one likes dealing with angry residents! When I was the customer care manager for a large property management company in Southern California I dealt with them every day, and I can tell you, it was NOT fun! I can also tell you that it’s not easy … of course, you already knew that. So, […]