Can you believe that it’s already the middle of the year?? Let that sink in for a second. If you’re like me you may often be so busy trying to get your normal day to day things done that you may not take time to pause to see where you’ve been and where you’re going. […]
I recently delivered the first keynote address (The Psychology of Customer Service) at the FOCUS Conference 2018 in Los Angeles, which was presented by Satisfacts Research and Apartment Ratings. As I looked out at the audience I was amazed at how many familiar faces I saw, from all around the country! I had people I […]
Selling the Hallmark Way Do you have a “guilty pleasure” for the Holiday season? You know, the one thing that you like to do during this time of year that you don’t always admit to the people around you? For me the guilty pleasure is watching Christmas movies. Lots and lots of Christmas movies. In […]
As you’ve read here before, my “go-to” airline is Southwest Airlines. I love the atmosphere, the energy, the mood and, yes, dare I say the “luv” (it’s one of their marketing taglines) that their crews show to passengers and amongst each other. After a long day of speaking and then heading to the airport, it’s […]
I was remembering recently a time when my daughter asked me a math-related question. I looked at the math problem on the page and I had NO idea where to start! The problem I had was that the my daughter needed to explain how she figured out what “9X8” was, for example. So, when she asked […]
Three seconds. That is the amount of time it takes for people you meet to draw their conclusions about you. After the initial meeting their experiences with you are often filtered through the prism of what they thought about you when you first met. If they think you are amazing-then everything you do after will reinforce […]
Have you ever noticed when eating at a restaurant that the waiter waits for you to order before serving your entree to you? Can you imagine if the waiter just dumped a bunch of food in front of you and expected you to eat (and pay for) whatever he brought to your table? You: “Um, excuse me…I’m […]
Prior to starting The Relationship Difference I worked in the multifamily housing industry for many years and as a community manager I utilized the services of temporary employees quite frequently. When things went well, the employees that came in to help were a lifesaver for me! When things went poorly, I was on the phone with […]
Did you know that 8.5 million Americans don’t have jobs, according to CNBC? Here is a statistic that jumped out at me from the same CNBC article, some 40 percent of the people who don’t have jobs have stopped looking! What does this mean for you? If you’re looking for a job it’s not enough […]