For you children of the 80’s and 90’s you know the title of this post to be from the classic (well, depending on your version of classic) song “Ice, Ice Baby” from Vanilla Ice. If the hook of the song is stuck in your head now, like it is in mine, I’m sorry! So why […]
Can you believe that it’s already the middle of the year?? Let that sink in for a second. If you’re like me you may often be so busy trying to get your normal day to day things done that you may not take time to pause to see where you’ve been and where you’re going. […]
I recently purchased a pair of dress boots and I love them! I don’t know if I love the shoes itself more, or the fact that I got a screaming deal on a high quality pair of shoes. The deal was so good for this brand that I actually was concerned that it was a […]
Hello my friend! So, you’re a new temporary associate are you? If you’re new to the multifamily housing industry-welcome! My name is Rommel Anacan and I have been affiliated with the property management industry since 2004. Throughout my multifamily career I’ve worked at both the community (on-site) and corporate levels. Today I work with companies […]
After working in some type of customer service profession for over 25 years and speaking and training thousands of people around the country on the subject for the past four years, I feel confident in saying this…. If you’re not really into helping people, or you know, “serving customers” then you need to “move on […]
I recently delivered the first keynote address (The Psychology of Customer Service) at the FOCUS Conference 2018 in Los Angeles, which was presented by Satisfacts Research and Apartment Ratings. As I looked out at the audience I was amazed at how many familiar faces I saw, from all around the country! I had people I […]
Every time I drive on California’s infamous freeways, I am reminded that my life and well-being is often in the hands of the dude next to me who is shaving, the woman on the other side applying mascara, and the teenager behind me texting her “BFF”, sipping her very hot caramel frappuccino while steering her […]
I admit it…I let my emotions get to me at work one day. I was alone in the office all day, and quite frankly, I was “done!” Have you ever been there? When you cannot handle one more phone call, or request, or someone asking “When is Amazon getting here???” and on and on and […]
As you’ve read here before, my “go-to” airline is Southwest Airlines. I love the atmosphere, the energy, the mood and, yes, dare I say the “luv” (it’s one of their marketing taglines) that their crews show to passengers and amongst each other. After a long day of speaking and then heading to the airport, it’s […]
No one likes dealing with angry residents! When I was the customer care manager for a large property management company in Southern California I dealt with them every day, and I can tell you, it was NOT fun! I can also tell you that it’s not easy … of course, you already knew that. So, […]