Tag Archives: residentretention

December 10, 2015

Understanding the Mind of a Renter

Have you ever noticed that rental customers are often different than any other types of customers? I mean, doesn’t it sometimes seem as if some of your residents leave their intellect, perspective, fairness and sense of reality at the door to your office? In my years in the industry I believe that the reason that […]

Customer Service, Success, Success as a Temp
December 2, 2015

The Powerful Secret to Leasing More Apartments

People do business with people they like. It seems obvious doesn’t it? Don’t you automatically gravitate towards people who you like? Don’t you just find yourself attracted to people that you perceive to be friendly and nice? Think about it…if you walked into a store and one associate smiled while the other had a snarky […]

Customer Service, sales, Success
September 9, 2015

Before You Email … Should You Call Instead?

Some of my favorite things to read online are the things people say when they’re commenting on stories! I am always amazed at how ugly, mean-spirited and downright awful some people can be when they communicate behind a wall of anonymity provided by the computer. Here are some comments I found on a few sites: […]

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