Did you parents (or a teacher, coach, relative etc.) ever tell you, “You’re better than that!” after doing something that you shouldn’t have done? What were they telling you? Literally- your actions or words did not reflect who you really are! Isn’t why hearing, “You’re better than that!” hurt so much? Because you knew it […]
Have you heard the phrase “The Customer is Always Right”? Of course you have! We all have. Can I let you in on a secret … this phrase drives me crazy. The first reason why it drives me crazy is probably the more obvious one; sometimes customers are not right, but they use the belief […]
Can you believe that it’s already the middle of the year?? Let that sink in for a second. If you’re like me you may often be so busy trying to get your normal day to day things done that you may not take time to pause to see where you’ve been and where you’re going. […]
I recently purchased a pair of dress boots and I love them! I don’t know if I love the shoes itself more, or the fact that I got a screaming deal on a high quality pair of shoes. The deal was so good for this brand that I actually was concerned that it was a […]
I’m writing this while sitting in seat 11D on an airline flight to Chicago. We just finished the beverage and snack service and the flight attendants have come through the cabin to pick up any service items we’d like to discard. As you can imagine this part of the in-flight service is NOT particularly sexy, […]
Hello my friend! So, you’re a new temporary associate are you? If you’re new to the multifamily housing industry-welcome! My name is Rommel Anacan and I have been affiliated with the property management industry since 2004. Throughout my multifamily career I’ve worked at both the community (on-site) and corporate levels. Today I work with companies […]
How was your 2018? Did you achieve everything you wanted to? Did you achieve anything on your list? Overall do you feel 2018 was a great year for you? Or, was it a more challenging year for you? Step #1: Pause and Reflect Whether you ended 2018 on the mountain top or in the valley, […]
I am sitting in my hotel room after attending a networking party at Apartmentalize, the National Apartment Association Conference in San Diego. I met several new friends, some of whom worked for companies that are either entering the multifamily space, or are currently in the industry but branching out with new products and services that […]
The “busy season” is upon the multifamily housing industry again, which means more move-outs, (hopefully) more move-ins and lots and lots of paperwork, administrative processes and procedures, and just more time spent on more stuff. Since you still have the same amount of time each day to do the more things you have to do, […]
I recently delivered the first keynote address (The Psychology of Customer Service) at the FOCUS Conference 2018 in Los Angeles, which was presented by Satisfacts Research and Apartment Ratings. As I looked out at the audience I was amazed at how many familiar faces I saw, from all around the country! I had people I […]