Can you believe that it’s already the middle of the year?? Let that sink in for a second. If you’re like me you may often be so busy trying to get your normal day to day things done that you may not take time to pause to see where you’ve been and where you’re going. […]
I remember hearing a story of a man who, after hearing his wife complain that she didn’t feel he loved her anymore, replied, “Honey, I said ‘I love you’ on our wedding day. If anything changes, I’ll let you know.” You know that relationships are not only built on the big occasions such as a […]
I’m writing this while sitting in seat 11D on an airline flight to Chicago. We just finished the beverage and snack service and the flight attendants have come through the cabin to pick up any service items we’d like to discard. As you can imagine this part of the in-flight service is NOT particularly sexy, […]
If you’ve read a few of my blog posts you know that I am a huge Hallmark Christmas Movie fan. One of my favorites is one called “Let it Snow”-starring Candace Cameron-Bure (she’s good for at least one Christmas movie a year, right?) and in the movie she stays at a mountain resort that goes […]
Every time I drive on California’s infamous freeways, I am reminded that my life and well-being is often in the hands of the dude next to me who is shaving, the woman on the other side applying mascara, and the teenager behind me texting her “BFF”, sipping her very hot caramel frappuccino while steering her […]
I admit it…I let my emotions get to me at work one day. I was alone in the office all day, and quite frankly, I was “done!” Have you ever been there? When you cannot handle one more phone call, or request, or someone asking “When is Amazon getting here???” and on and on and […]
As you’ve read here before, my “go-to” airline is Southwest Airlines. I love the atmosphere, the energy, the mood and, yes, dare I say the “luv” (it’s one of their marketing taglines) that their crews show to passengers and amongst each other. After a long day of speaking and then heading to the airport, it’s […]
No one likes dealing with angry residents! When I was the customer care manager for a large property management company in Southern California I dealt with them every day, and I can tell you, it was NOT fun! I can also tell you that it’s not easy … of course, you already knew that. So, […]
Years ago when I was a community manager I had a season of time when I relied heavily on temporary associates to maintain the staffing requirements of my office. There were many times when my “temps” made my job easier and I was so glad that they were helping me. There were also many times […]
Over the 11 years my wife and I have been married, I have gotten into many, many, “discussions” with her. Many of them were frustrating, confusing, infuriating and yet illuminating, all at the same time! I realized that I often approached those situations in our relationship in ways that I felt was respectful and thoughtful; however […]