I read an article in the New York Times recently that said that 62 percent of professionals ate lunch at their desks. A Washington Post article said that fewer than 20 percent of workers regularly left the office for lunch. As a former manager I probably ate more at my desk than outside of the office […]
Would you be surprised to learn that only 40% of people in the market for an apartment will complete the apartment renting process within 30 days? So, if you’re only focusing on the people who tell you they’re looking to rent an apartment within the next 30 days you’re potentially missing out on 60% of […]
You never know what you’re going to experience during a typical day in the multifamily housing industry! You may have your plans all laid out on what you’re going to do today-only to have those plans fly out the window with one phone call, email or in-person visit. If you’ve ever felt overwhelmed with all […]
I want you to imagine that you have just “made a date”with that really cute guy (or gal) that you’ve been hoping to go out with for months. You’re decided to plan the date and are excited about going to a new seafood restaurant that you’ve been dying to try. That is until you discovered, as […]
How was your 2018? Did you achieve everything you wanted to? Did you achieve anything on your list? Overall do you feel 2018 was a great year for you? Or, was it a more challenging year for you? Step #1: Pause and Reflect Whether you ended 2018 on the mountain top or in the valley, […]
You know that feeling you get when you come back to a restaurant whose food you really liked, only to find the food wasn’t as good the next time? I remember once when my wife and I decided to pick up some Mexican food at a place around the corner from our home, which was […]
Surveys continually show us that maintenance is one of the largest drivers of resident satisfaction or dissatisfaction in their experience. After all one of the benefits of renting an apartment is that “someone else” is responsible for fixing the things that go wrong. So residents have simply come to expect that things will typically get […]
Studies have shown that 70% of employees are disengaged at work. If you’ve read my blogs or attended any of of my talks or seminars around the country you’ve probably heard me use this stat a lot, especially in my leadership sessions. When I mention this stat I use it to motivate managers and leaders […]
I do not like buying cars. And just a few minutes after I walked into a dealership many years ago to test drive a car, I was reminded why I hated it so much. The salespeople. Oh, the salespeople. Especially the salespeople that do not seem to know that it isn’t 1972 anymore. Many years […]
After working in some type of customer service profession for over 25 years and speaking and training thousands of people around the country on the subject for the past four years, I feel confident in saying this…. If you’re not really into helping people, or you know, “serving customers” then you need to “move on […]