If you’ve been a temporary worker you know the feeling arriving at a community for the first time; there might be some nervousness, not knowing what awaits you on the other side of the office door; there might be excitement because you’re excited for the opportunity; there might be a mixture of both. As a […]
Have you noticed that Cokes just taste DIFFERENT at McDonald’s? (Now for you more health conscious individuals I feel the need to mention that I don’t frequent McDonald’s much any more. Apparently the older I get the more my body tells me, “You can’t eat like a teenager anymore!”) Well, I did some research and it […]
As many of you know from 2005-2006 I was the customer care manager for a large regional property management company in California. My main role was to connect with residents who were not satisfied with their experience with us and try to make them satisfied again. In a year’s time I had about 3,000 contacts with […]
In today’s business world dealing with negative online comments and reviews is a given. This means that you must be prepared for how to effectively handle and deal with negative comments in ways that don’t make the problem worse! I’ve often taught that when you’re responding to a negative comment the REAL audience is not […]
If you’ve read a few of my blog posts you know that I am a huge Hallmark Christmas Movie fan. One of my favorites is one called “Let it Snow”-starring Candace Cameron-Bure (she’s good for at least one Christmas movie a year, right?) and in the movie she stays at a mountain resort that goes […]
It’s that time again isn’t it? Time for your residents to pay their rent! Of course, you should LOVE it when residents pay rent, because their rent checks create your pay check. And yet, I know that rent paying time often means a increase in complaints from residents, or an increase in residents coming into […]
This is my favorite time of year friends! It really is. We have been watching the Hallmark Channel Christmas Movies constantly, we have cinnamon and clove essential oils diffusing in our home and we are looking forward to spending this season with our friends and family! Your prospects and residents may feel the same way […]
There is a great scene in the movie Jerry McGuire where Jerry, a sports agent played by Tom Cruise, is literally begging his client, NFL wide receiver Rod Tidwell (Cuba Gooding, Jr.), to help him in his contract negotiations with Rod’s current team. You see Rod had developed a reputation for being selfish, difficult, surly and for […]
No one likes dealing with angry residents! When I was the customer care manager for a large property management company in Southern California I dealt with them every day, and I can tell you, it was NOT fun! I can also tell you that it’s not easy … of course, you already knew that. So, […]
Just the other day I found a Yellow Pages book placed at my front door. I didn’t even know people made the Yellow Pages anymore, in this age of the Internet, quite frankly! So I picked up the Yellow Pages and placed it in the trash, since I’m not going to use it. That made […]